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Frequently Asked Questions

1. Does the cost of heating oil make it a efficient fuel?

Heating oil is a clean fuel. Most modern clean burning appliances have low CO2 emissions and high efficiency ratings. It is also more versatile than solid fuel and cheaper to run than electricity or LPG once installed (source: OFTEC). However, new users should be aware that unlike mains gas, your fuel tank needs to be monitored to avoid running out.  You can get monitors to help you with this here: Online Shop

2. What is the difference between Home Heating Oil (Kerosene) and Gas Oil (Red Diesel)?

Kerosene, also known as 28-second oil,  Home Heating Oil, RBO…etc is produced after the distillation process of crude oil. Almost all domestic heating systems use Kerosene because it provides a cleaner and more efficient burn.

Gas Oil is also known as 35-second oil and red diesel. It is more commonly used in agriculture and industry.

You can get today’s prices on Kerosene and Gas Oil by filling out this form: Quote

3. What is the VAT on Home Heating Oil?

Domestic customers buying Home Heating Oil are charged VAT at only 5% for orders of under 2,300 litres. If you are a business and have a delivery of over 2,300ltrs you will be charged 20% VAT.

4. Do you service boilers?

We don’t have our own service engineers but we can supply you with the details of several local OFTEC registered engineers who will be able to service your boiler for you. Just call us on 01797 223374.

5. Do you sell heating oil tanks?

Yes we supply and or fit oil tanks. We are the main stockist for Titan & QSS oil tanks for the south east. Please contact Graham in our office to arrange a free quote survey or just for prices on oil tanks.

6. What is your minimum heating oil delivery?

The minimum delivery we can make (which is set by trading standards) is 500 litres. However, there are benefits in increasing the volume of your fuel. This  includes : a cheaper price overall so you save money, less deliveries to see into your property,  fewer tanker road miles is also greener and environmentally friendly.

7. Do I need to be home when you make a delivery?

No you don’t need to be home for delivery. As long as everything is unlocked and the tank is accessible.

8. How can I pay for what I've ordered.

Rye Oil Ltd will  accept payment with a debit card when placing the order. We can accept a credit card but we will have to charge you an extra 2% as that is what the banks will charge us. You can also pay by bank transfer before delivery, contact us in the office for those bank details. Cash on delivery is another option.

9. Are you a truly independent fuel supplier ?

Yes, Rye Oil Ltd is a family run business with only one depot in Rye Harbour. Rye Oil currently employ 13 people and have a fleet of 5 vehicles. We have been operating since 1983 and pride ourselves on being one of very few truly independent oil and lubricants suppliers in the south east.

10. Who are OFTEC?

OFTEC (Oil Firing Technical Association). Rye Oil Ltd have two Oftec engineers that attend site and quote for a oil tank replacement. These engineers have had to take several exams to attain a Oftec number. This number can be used if you feel the work completed has been to regulations.

11. My boiler/Aga/Rayburn has been acting up. Could it be ‘carbonisation’. What can I do?

Rye Oil Ltd have been working with our customers to find a cheap solution to this problem. Together we have come to the conclusion that Exocet heating oil additive is the best way to go. This product comes in 200ml bottles which treats 1000ltrs of heating oil. See our shop for more information. Online Shop.

More Questions?

If you have more questions, send us a message and we will answer you as soon as possible.

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