Policy – Returns will be accepted up to 30 days after the item has been received, with a refund minus £5 per item. The buyer is responsible for returning and paying for return of the product. This policy stands as the terms and conditions below are adhered too :
Condition Of Returns Policy
Buyers may be liable for loss in value of the item if it’s returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage during delivery. In the event that an item is returned used or damaged, the Rye Oil Ltd might deduct the amount of loss from the buyer’s refund.
This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation.
Items that are returned after failing inspection will be either destroyed or sent back to the customer, and a refund will not be issued, if the item is returned in a different condition from which it was received.
Buyers who have a history of abusing the returns process may be ban from ordering.
To be eligible for a full refund, the exact item you purchased must be returned. Returns that do not meet the below criteria may be subject to a deduction from the refund to cover the loss in the item’s value.
General return requirements
Same or unaltered condition (not an exhaustive list):
- Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
- All parts must be intact
- Should be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
- Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
- Items must have original tags, labels, and/or any accompanying materials that were originally included
- Parts must not be previously installed or used
- Must include any provided certificates of authenticity, grading or appraisal
- Items should not be removed from sealed packaging
- Items cannot appear washed or used
- Items must have original tags and labels
- Item cannot be altered in any way
- Item cannot be stained (dirt, grease, oiled..etc)
As long as the above terms are met we will refund minus £5 contribution to shipping per item.